VITAL WorkLife’s team of physician and provider peer coaches help individuals sort through the wide variety of work and life issues, while also learning to communicate more effectively with coworkers, administrators or family members. The coach acts as a confidential, objective third party offering creditable, non-biased support based on their experience in facing similar challenges. Individuals can self-refer or be strongly encouraged (i.e. referred) by the organization. Up to six (6) hours of confidential coaching, per incident, can provide support in the following areas:

• Executive Coaching
• Leadership Development
• Effective communications and workstyles
• Mentoring
• Well being lifestyle changes
• Stress and burnout management

Up to six (6) counseling sessions per incident (unique primary reason for calling) per physician and their family, either face-to-face (in a VITAL WorkLife office) or by phone, on a self-referral basis providing in-the-moment telephone support in the following areas:

• Stress, anxiety, depression
• Anger issues
• Coping with adverse events & medical malpractice
• Family & marital/personal relationship issues
• Parenting & Eldercare
• Workplace conflict & relationships
• Coping with grief & loss
• Dealing with & planning for major life events

This resource is available to your providers all times of day, every day:

• Receive help in real time
• Support line staffed by live behavioral health specialists
• Get guidance to find the correct solution for the type of support needed

Daily needs or unexpected emergencies take time and can add immeasurable levels of stress. Our invaluable, extensive, telephonic, virtual concierge provides help in finding, researching and arranging for a broad range of services needed on a daily basis.

Receive unlimited support on the following services:

• Entertainment & Leisure: restaurant reservations, theatre and concert tickets, sporting events, city and sightseeing tours and more
• Travel arrangements: airline tickets, rental car, hotel, pet sitter and destination information for family vacations, sabbaticals or CME conferences
• Auto services: car pick-up and delivery for repairs, vehicle detailing, and DMV services
• Party & Event planning: venue, meeting and catering arrangements, wedding, graduations, holiday parties and more
• Personal tasks: comparison shopping, purchasing gifts, messenger and courier, nanny and babysitting services, sports lessons
• Home services: finding a house cleaning or property maintenance service, researching a kitchen remodel, liaison with home vendors (plumber, electrician, etc.) and more

As busy professionals, your clinicians can benefit from accessible information and assistance for their legal questions.

Access a legal consultant telephonically whenever questions arise regarding:

• Family Issues: Divorce, separation, child custody, adoption, juvenile issues, guardianship
• Property & Contracts: Contractor issues, lease agreements, buying or selling a home, foreclosure
• Criminal Offenses: Traffic tickets, Driving Under the Influence (DUI), domestic violence
• Financial Issues: Estate planning, probate, tax audits, insurance, bankruptcy, debt collections
• Personal Injury: Social Security/disability, personal injury lawsuits

Free and confidential phone consultation with one of our financial counselors can help you find possible causes and solutions to your financial problems, including:

• Budgeting: Get finances on track with a consultation and materials for personal or family budget. Determining monthly net income, expenses and coming up with a budget is usually the best place to start. Stay on top of things with credit monitoring and other tools as well.
• Financial Planning: Whether questions arise related to retirement, estate planning, investments or saving for a child’s college fund, one of our Certified Financial Planners are available to help.
• Debt Management Programs: Ask about consolidating your debt into one, lower monthly payment, while learning ways to improve financial health.
• Bankruptcy and Foreclosure: Receive advice and financial counseling on bankruptcy issues and foreclosure prevention.
• Identity Theft: Comprehensive identity theft packet for clients who wish to receive it. The contents include information on preventing identity theft as well as the excellent 68-page brochure from the Federal Trade Commission, Taking Charge: What to Do If Your Identity Is Stolen.
• Web-Based Legal & Financial Resources: Free, unlimited access to a wealth of web-based financial and legal resources including tip sheets, worksheets, and checklists on how to create a financial plan that meets the unique needs, and legal forms and other information.

• iPhone and Android Mobile App
• Accessible: Well being resources available on smart phones.
• Personalized: Set goals, discover opportunities for growth and explore ways to positively impact all dimensions of well being.
• Engaging: Regularly connect with activities and information designed to help improve personal and professional life.

Includes a variety of functions:

• Discovery: Learn about overall health with individual assessments such as the The Well-Being Index for Physicians (WBI), based on validated research by the Mayo Clinic; Maslach Burnout Inventory (MBI) and Mindfulness Attention Awareness Scale (MAAS), and assessments for each of the dimensions of well being (Physical, Professional, Relational, Financial/Legal, Spiritual, and Emotional).
• Recommendations: Based on discovery results, learn recommended next steps toward well being.
• Goal Setting: Establish personal goals towards well-being with reminders to stay on track.
• Content: Continue to develop and reinforce healthy habits with timely articles to help improve dimensions of well being.

Important Benefit Reminders:

• Peer Coaching – Connect to support from someone who really understands.
• WorkLife Concierge – Help with time-consuming, daily tasks to improve work/life balance.